Thứ Năm, 22 tháng 5, 2014

Consultant – Service Performance, Global People Services Job (Detroit, MI, US)

Consultant – Service Performance, Global People Services-HUM0002559

Role Description:

This position is a key start up position within Global People Services in General Motors, part of Global Business Services. Working within the Service Management area of a GBS organization, this position will be accountable for overseeing the overall performance of Global People Services as it relates to services being delivered to the Customer: Employee and Leader, expected deliverables committed to by People Services to Human Resources and internal Global People Services performance.

Key Responsibilities:

- Build a standardized set of Service Level Agreements to be applied between Global People Services and Human Resources; HR Field and CoE.

- Develop internal Global People Services Key Performance Indicators.

- Work to develop and manage a technology system whereby key metrics can be tracked, changed and reported out on a global basis.

- Design a scorecard for use for report out to the Global Business Services and HR organizations.

- Build relationships with the GBS Regional Leads and Global Process Leads, learn and receive feedback on service model for each region.

- Work with each region and process to develop interim Service Level Agreements.

- Benchmark work with other companies through networks and also within General Motors functions. Share best practices.

- Develop a Global People Services governance structure with key client: GM Human Resources.

- Assess metrics to feed through to appropriate parties to enhance the Service Scope of Global People Services and key improvement project identification.

- Work with the GBS PFS group and other functions in GBS to align Service Performance strategy work.

- Gather feedback on services offered and adjust Service Model as appropriate.



- Bachelor Degree in relevant disciplines or equivalent experience

- 3 + years of experience in Human Resources, Shared Services or Global Business Services environments


- 5 + years of experience in Human Resources, Shared Services or Global Business Services environments

- Vendor management experience

- Experience using following or related systems: MS Excel, SharePoint, SAP/Human Capital Management, data analysis software packages.

- Services center start-up experience

Location: Detroit, MI

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.

Primary Location: US-MI-Detroit

Posting Date: Apr 22, 2014, 8:37:10 AM - Ongoing

Job: Human Resources

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