Thứ Ba, 23 tháng 9, 2014

RTP Trainer/Instructional Designer Job (Detroit, MI, US)

RTP Trainer/Instructional Designer-PUR0003446

This position is located in Detroit, MI.

This position is part of the newly formed Global RTP (“Request to Pay”) Processes, Controls & Compliance area within the GBS (Global Business Services) organization and will report to the Manager, RTP Training & Transformation.

The position will act as the link between various SAP IT functions and the end user community. Ultimate goal is to support smooth and optimum execution of cross-functional business processes through building, maintaining and continuously growing the IT application skills (primarily SAP) and business process proficiency of the end user community. Responsibilities include training and education, ongoing end user support as well as providing input into future system/process changes and prioritization of such changes. End user scope covers the entire “Request to Pay” space, i.e. plant / site customers (requesters), purchasing, suppliers and accounts payable.


- Work closely with the SAP Solution Center team and RTP business process owners to understand upcoming system and process changes to develop new or adjust existing training content

- Determine appropriate delivery methods and transform content (e.g. interactive web based courses)

- Work closely with the Organizational Change Management Team to guide / validate / approve communication, training curricula and materials

- Provide ongoing expertise/support to the user community

- Coach end users one-on-one if needed

- Triage user issues and work with theTechnical Sustain Team on resolution if identified as system defects

- Evaluate Help Desk requests to identity trends and opportunities for new or improved training initiatives

- Create and manage class schedules (deployment related and ongoing)

- Prepare and execute “Train The Trainer” courses

- Prepare and execute Instructor Lead classes for the RTP (Request to Pay) space, e.g. on topics like

- SRM– Shopping Cart

- SRM– Purchase Orders, Contracts

- SAP Sourcing

- ECC– Purchase Orders

- BW (Business Warehouse)

- MM– Materials Management

- Accounts Payable functions

- Develop, prepare and execute supplementary training / education initiatives (specialized “SAP Boot camps”, refresher sessions etc.)

- Build data/scenarios in the SAP training client to support class/boot camp exercises

- Participate in Buyer and or Requester SAP User Forum/Council

- Manage end user feedback (formulate/request system and /or changes/improvements)

- Manage the “Super User” network (knowledge / “Lessons learnt” exchange, regular activities to further enhance SAP knowledge and keep Super Users updated on upcoming system changes)

- Participate in User Acceptance Testing for upcoming releases


To achieve the position objectives, the Learning Center Specialist will:

- Continuously further the end users’ SAP skills

- Improve customer process and policy proficiency through appropriate education/ training initiatives

- Find and implement creative solutions to provide a stimulating learning environment

- Build and maintain client relationships by consistently delivering exceptional service

- Maintain close contact to the SAP Solution Center Team

- Conduct training needs assessments and develop blended education solutions

- Collect, analyze and channel end user input to support continuous system and process improvement

- Maintain close contact to the Sustain Team

- Maintain close contact to the Organizational Change Management Team

- Work closely with the Deployment Team on training activities related to new site deployments

- Travel national and internationally to provide onsite training as required

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.



- Bachelor’s Degree (communications, computer science or science-adult education preferred) or equivalent combination of education and experience

- 2 or more years classroom adult training experience (SAP or other Software preferred)

- Solid hands-on experience with one or more SAP applications (SRM, ECC, Sourcing, Business Warehouse)

- Solid experience in writing, editorial or publishing

- Experience in Purchasing (preferred) and/or Materials Management (preferred) and/or Accounts Payable (preferred)

- Experience in Project Management (preferred)


- Ability to quickly and effectively understand new business processes and systems

- Knowledge of instructional design theory and adult learning principles

- Proven ability to create and deliver engaging and effective training initiatives to build and grow essential knowledge and enhance user adoption

- Excellent analytical and problem solving skills

- Excellent verbal and written communication skills

- Excellent customer services and interpersonal skills

- Strong attention to detail

- Ability to work independently and as part of a team

- Ability to deliver multi-day classroom training

- Fluent in English spoken and written (required)

- Fluent in Spanish spoken and written (preferred)


- Expert knowledge of MS Office Suite (Word, Excel, PowerPoint) (required)

- MS Sharepoint (preferred)

- Adobe Captivate (preferred)

- Panopto (preferred)

- Lectora (preferred)

- uPerform (preferred)

- SAP (see Professional Qualifications)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.

Primary Location: US-MI-Detroit

Posting Date: Sep 23, 2014, 12:26:16 PM - Oct 23, 2014, 10:59:00 PM

Job: Purchasing

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