Thứ Sáu, 5 tháng 12, 2014

RTP Trainer/Instructional Designer Job (Warren, MI, US)

RTP Trainer/Instructional Designer-PUR0004018

This position is part of the newly formed Global RTP (“Request to Pay”) Processes, Controls & Compliance area within the GBS (Global Business Services) organization and will report to the Manager, RTP Training & Transformation.

The position will act as the link between various SAP IT functions and the end user community. Ultimate goal is to support smooth and optimum execution of cross-functional business processes through building, maintaining and continuously growing the IT application skills (primarily SAP) and business process proficiency of the end user community. Responsibilities include training and education, ongoing end user support as well as providing input into future system/process changes and prioritization of such changes. End user scope covers the entire “Request to Pay” space, i.e. plant / site customers (requestors), purchasing, suppliers and accounts payable.


- Work closely with the SAP Solution Center team and RTP business process owners to understand upcoming system and process changes to develop new or adjust existing training content

- Determine appropriate delivery methods and transform content (e.g. interactive web based courses)

- Work closely with the Organizational Change Management Team to guide / validate / approve communication, training curricula and materials

- Provide ongoing expertise/support to the user community

- Coach end users one-on-one if needed

- Triage user issues and work with the Technical Sustain Team on resolution if identified as system defects

- Evaluate Helpdesk requests to identity trends and opportunities for new or improved training initiatives

- Create and manage class schedules (deployment related and ongoing)

- Prepare and execute “Train The Trainer” courses

- Prepare and execute Instructor Lead classes for the RTP (Request to Pay) space, e.g. on topics like

o SRM – Shopping Cart

o SRM – Purchase Orders, Contracts

o SAP Sourcing

o ECC – Purchase Orders

o BW (Business Warehouse)

o MM – Materials Management

o Accounts Payable functions

- Develop, prepare and execute supplementary training / education initiatives (specialized “SAP Bootcamps”, refresher sessions etc.)

- Build data/scenarios in the SAP training client to support class/bootcamp exercises

- Participate in Buyer and or Requestor SAP User Forum/Council

- Manage end user feedback (formulate/request system and /or changes/improvements)

- Manage the “Super User” network (knowledge / “Lessons learnt” exchange, regular activities to further enhance SAP knowledge and keep SuperUsers updated on upcoming system changes)

- Participate in User Acceptance Testing for upcoming releases


To achieve the position objectives, the RTP Trainer/Instructional Designer will:

- Continuously further the end users’ SAP skills

- Improve customer process and policy proficiency through appropriate education/ training initiatives

- Find and implement creative solutions to provide a stimulating learning environment

- Build and maintain client relationships by consistently delivering exceptional service

- Maintain close contact to the SAP Solution Center Team

- Conduct training needs assessments and develop blended education solutions

- Collect, analyze and channel end user input to support continuous system and process improvement

- Maintain close contact to the Sustain Team

- Maintain close contact to the Organizational Change Management Team

- Work closely with the Deployment Team on training activities related to new site deployments

- Travel national and internationally to provide onsite training as required


- Bachelor’s Degree (communications, computer science or science-adult education preferred) or equivalent combination of education and experience

- 2 or more years classroom adult training experience (SAP or other Software preferred)

- Solid hands-on experience with one or more SAP applications (SRM, ECC, Sourcing, Business Warehouse)

- Solid experience in writing, editorial or publishing

- Experience in Purchasing (preferred) and/or Materials Management (preferred) and/or Accounts Payable (preferred)

- Experience in Project Management (preferred)


- Ability to quickly and effectively understand new business processes and systems

- Knowledge of instructional design theory and adult learning principles

- Proven ability to create and deliver engaging and effective training initiatives to build and grow essential knowledge and enhance user adoption

- Excellent analytical and problem solving skills

- Excellent verbal and written communication skills

- Excellent customer services and interpersonal skills

- Strong attention to detail

- Ability to work independently and as part of a team

- Ability to deliver multi-day classroom training

- Fluent in English spoken and written (required)

- Fluent in Spanish spoken and written (preferred)


Expert knowledge of MS Office Suite (Word, Excel and PowerPoint) (required)

MS Sharepoint (preferred)

Adobe Captivate (preferred)

Lectora (preferred)

uPerform (preferred)

SAP (see Professional Qualifications)


- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

- Humor: Has a positive and constructive sense of humor; can laugh at him/herself and with others; is appropriately funny and can use humor to ease tension.

- Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain or protection.

- Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact.

- Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

- Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

- Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

- Presentation skills: Is effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working

- Teamwork: Works effectively with team or those outside the formal line of authority to meet customers’ needs and accomplish goals; demonstrates commitment by visibly supporting the work and decisions of the team; finds common ground with others with different work styles; offers assistance and support to others; maintains a constructive, positive outlook in working with others. Is able to work effectively across multiple cultures and countries as required.

- Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge - like internet technology; does well in technical courses and seminars

- Written communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Primary Location: US-MI-Warren

Posting Date: Dec 4, 2014, 12:30:29 PM - Jan 3, 2015, 10:59:00 PM

Job: Purchasing

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