Dmitri Krakovsky, Senior Vice President of Product Management at SuccessFactors, led off day two of the SuccessFactors 2015 event in Las Vegas this week by introducing what he called the company’s most ambitious product initiative ever.
Intelligent services are the next generation of Human Capital Management software designed to revolutionize self-service expressly for digital business. By automatically connecting HCM trigger events to cascade across relevant processes company-wide, intelligent services are designed to revolutionize not only how HR functions, but how businesses compete more effectively. SuccessFactors has developed 16 predefined workforce changes that will be managed with more to come. For example, when an employee relocates to another country, intelligent services automatically recommends potential schools for his children. Similarly, when someone becomes a manager, the system provides appropriate training programs to support their new career development track. Cascading activities seamlessly cross departmental, geographical and other boundaries.
“Imagine a world where software can take care of the many tasks when someone is transferred, promoted, or takes a leave of absence,” said Krakovsky. “We wanted to build software that would solve the problem of complex processes by automatically sensing and doing what needs to be done next.”
Spreading intelligence company-wide
Noting that the number of possible workforce events with cascading impact is tremendous, Krakovsky encouraged customers to share their most important scenarios. He envisions a constantly expanding number of the most relevant intelligent services as the system expands based on content additions over time.
“We want these intelligent services to figure out how to deal with everyday issues in an automated, predictive, sensing way,” said Krakovsky. “This is the most ambitious product in our history because it’s hard. It requires a lot of insights and cooperation and participation across the company. The goal is not just to solve HR problems, but to solve problems for other departments too.”
Krakovsky said partners have already expressed interest in linking theirs apps to become intelligent services, extending the value of SuccessFactors even more for customers.
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