The buzz: Playing catch-up.
We shop, talk with friends, watch TV, and check bank accounts—all on the Web, often from our smartphones. But many of us still receive utility bills by snail mail and pay by paper check. Why?
Reality check: Utilities’ adoption of digital technologies lags behind retail, communications, and even government. When will Utilities get on board?
The utilities industry is busy balancing existing infrastructure operations with the need to adapt to the volatile market environment. This means re-evaluating physical assets and customer relationships in order to re-think business models, processes, and their workforce.
The experts speak.
Michael Shanko, CMS Energy: “If we don’t change, we don’t grow. If we don’t grow, we aren’t really living.” (Gail Sheehy)
Jill Feblowitz, IDC: “It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be.” (Isaac Asimov)
James McClelland, SAP: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.” (George Bernard Shaw)
Join us for Utilities 3.0: Traditional IT in a Non-Traditional World.
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