WALLDORF — SAP SE (NYSE: SAP) today announced that SAP, a leading provider of omnichannel customer engagement and commerce solutions, has been positioned by Gartner Inc. for its SAP Hybris solution in the Leaders quadrant of the 2017 Magic Quadrant for Multichannel Campaign Management.
The report states, “The multichannel campaign management (MCCM) market consists of vendors that orchestrate customer engagements and marketing content to individuals and segments across multiple channels. Channels may include websites, email, mobile, social, programmatic advertising, call centers and direct mail.”
The report evaluated 22 providers of multichannel campaign management solutions based on completeness of vision and ability to execute.
“Marketers need campaign management solutions that fire on all cylinders at once, across platforms, diverse customer segments and channels,” said Brian Walker, chief strategy officer, SAP Hybris. “Our position as a leader in Gartner’s Magic Quadrant Report for Multichannel Campaign Management reflects our commitment to deliver to today’s marketers the most positive management experience possible with integrated solutions that mitigate the challenges of complex omnichannel campaigns.”
“It is essential that today’s marketers are able to seamlessly orchestrate complex campaigns across customer segments and a comprehensive and diverse set of channels,” said Walker. “We believe being named as a Leader in Gartner’s Magic Quadrant Report for Multichannel Campaign Management is evidence of how we have invested in the product to meet the needs of today’s marketers for high-performance marketing solutions that integrate across our front-office applications.”
These solutions are covered in the SAP Hybris Commerce Cloud portfolio, the SAP Hybris Sales Cloud portfolio and the SAP Hybris Service Cloud portfolio.
According to the report, “Leaders consistently do considerably better in overall campaign management performance for basic and advanced campaigns, and for integration with digital marketing. They have high market visibility, high market penetration, strong market momentum and a strategic vision for growing the campaign management business.”
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner “Magic Quadrant for Multichannel Campaign Management” by Adam Sarner, Mike McGuire, Jennifer Polk, Noah Elkin, April 11, 2017.
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